Frequently Asked Questions

1.) What is the expiration and proper storage of your products?

a.) Therma-Kool®: No Expiration, Store in a Cool, Dry Place

b.) Ice Brick: No Expiration, Store in a Cool, Dry Place

c.) InstaKool™: No Expiration, Store in a Cool, Dry Place

d.) InstaHeet: Expiration date is stamped on box and pack, Store in a Cool Dry Place

2.) What happens if the contents of Therma-Kool®, Ice Brick™, InstaKool™ or InstaHeet are accidentally ingested?

a.) Therma-Kool®, Ice Brick, InstaKool™ & InstaHeet are made with non hazardous ingredients so they are completely safe. You may contact poison control or your physician just to be safe.

3.) What happens if Therma-Kool®, Ice Brick, InstaKool™ &/or InstaHeet leaks and gets on my skin or clothes?

a.) Simply discard the punctured pack in the garbage. Therma-Kool®, Ice Brick, InstaKool™ & InstaHeet are all water soluble- wash the affected area (skin or clothes) with soap and warm water.

4.) What is the difference between Therma-Kool® & Ice Brick?

a.) Therma-Kool® is a reusable gel therapy pack that will remain flexible when frozen. Always avoid direct skin contact and wrap with a Freedom Wrap®, Blue Easy Sleeve, cloth or towel before applying to the affected area.

b.) Ice Brick® is a water-based gel refrigerant shipping pack that will become solid when frozen. Ice Brick is specifically designed and engineered for COLD transport & storage of perishable items & shipping heat sensitive products. Designed as a safer alternative to dry ice, Ice Bricks are great for cold transport of pharmaceuticals, vaccines, medicines, various foods, chocolates, meats and other perishable product.

5.) How do you get the gel packs cold?

a.) Freezer or Refrigerator

6.) What is the recommended use for Therma-Kool® reusable hot or cold gel therapy pack?

a.) Twenty (20) minutes on the affected area; Twenty (20) minutes off (Always place Therma-Kool® in a Freedom Wrap®, Blue Easy Sleeve, towel or cloth before apply to skin.)

7.) How long do products stay cold for?

a.) Therma-Kool®: 30 minutes to 1 hour depending on preconditioning in freezer & outside temperature.

b.) InstaKool™: 15-20 minutes depending on outside & body temperature.

c.) Ice Brick Gel Refrigerant Shipping Pack: Ice Bricks will freeze to the temperature of the Freezer. Ice Bricks can stay cold for hours & when properly conditioned studies have shown they can remain cold or frozen for days.
Factors that may help keep Ice Brick cold.
• Proper air tight insulation ( EPS Foam Containers/Coolers)
• Outside environmental conditions (Ice Brick will thaw quicker when outside temperature is higher)

8.) Where can I find MSDS sheets on Nortech Labs products?

For MSDS of Nortech Products, please see our MSDS Sheets / Forms page.

9.) Is InstaKool hazardous?

a.) No, Instakool is a Urea based formula made with safe & non hazardous ingredients.

10.) How do I clean a Therma-Kool® Reusable Gel Pack?

a.) Antibacterial Soap & Warm Water

11.) How do I clean a Freedom Wrap®?

a.) Hand Wash, Air Dry

12.) What is the thickness of Nortech's Blue Easy Sleeves™?

a.) Blue Easy Sleeves™ are approximately 57 grams thick.